FAQ

Shipment

Which countries are supplied? Which countries are supplied?

We currently deliver to Germany, Austria, Switzerland, Belgium, Denmark, France, the Netherlands, Liechtenstein, Lithuania, Luxembourg, Croatia, Malte, Poland, Portugal, Italy, Ireland, Romania, Sweden, Greece, Slovakia, Slovenia, Finland, Estonia,Czech Republic, Hungary, Bulgaria, Latvia.If your country is not listed, contact our customer service at shop@delicatelove.com.

When will I receive a shipping confirmation? When will I receive a shipping confirmation?

As soon as your package has left the warehouse, you will receive an e-mail confirmation with the tracking number.If you are registered in our system, you can check the status in your account.If you have not received a notification, please check your spam folder.Otherwise, contact our customer service at shop@delicatelove.com.

Can I change or cancel my order? Can I change or cancel my order?

Unfortunately, we cannot cancel your order or edit the shipping details, after you have received a confirmation email. It is not possible for us to combine orders, resize or add parts to an existing one, or cancel an order after it has been placed. For further assistance please contact our customer service at shop@delicatelove.com.

Why was my order cancelled? Why was my order cancelled?

If an item in your order is not available, we will contact you within contact 24 to 48 hours regarding cancellation. The refund of money is made immediately.

When will I receive my ordered goods? When will I receive my ordered goods?

We aim to process all orders within 1-3 business days.Orders received by 1 p.m. are usually shipped the same day.All orders are from Monday - Friday, shipped within Germany with DHL.

The item is damaged, defective or wrong? The item is damaged, defective or wrong?

Please send us immediately email shop@delicatelove.com with your order number.In the event of a damaged item, we need a picture of the product. Our customer service will make every effort to find a quick and satisfactory solution.

Do orders outside the EU involve extra costs? Do orders outside the EU involve extra costs?

Additional fees such as customs and import sales tax are displayed in the ordering process.

Exchanges and returns

How do returns and erfunds work? How do returns and erfunds work?

We grant a 21-day right of return, i.e. you have 21 days after receipt of your shipment for a return.

How do I exchange an item? How do I exchange an item?

Unfortunately, an exchange is not possible. All returned items will be refunded once received at our warehouse. If you would like a different size or color of an item, we ask that you place a new order.

Pflegehinweise

Wie pflege ich die Artikel von Delicatelove? Wie pflege ich die Artikel von Delicatelove?

Generell empfehlen wir die Reinigung per Handwäsche mit niedrigen Temperaturen.

Kleidungsstücke aus Wolle müssen nicht nach jedem Tragen gewaschen werden, einfaches Lüften reicht zu Auffrischen oft schon aus.

Wenn Sie dennoch waschen wollen, verwenden Sie bitte ein ökologisches Waschmittel für Wollkleidung,

da chemische Waschmittel die Fasern beschädigen und die Lebensdauer verkürzen können.

Strickstücke bitte liegend trocknen lassen, hängend kann schnell die Form verloren gehen.

Wir empfehlen Ihnen, alle Ihre Strickwaren flach im Schrank aufzubewahren, damit sie ihre Form behalten und Sie lange Freude an Ihren Stücken haben.

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